Our products are backed by our 30-Day Satisfaction Guarantee. Our commitment to you is to ensure that you are completely satisfied with your purchase.
New Gear: If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase of a new item, simply return it in its original condition within 30 days of purchase (see exceptions below) and we’ll give you a full refund. It’s that simple.
Returned items must be in original, brand-new, Unused, condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge.
Your refund will be promptly processed upon successful evaluation of your returned item from our trained category professionals. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.
There are no returns on clearance, discontinued, vintage, demo and select used items. Additionally, the following items are returnable only if defective OR unopened - strings, reeds, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, drumheads, drumsticks, sheet music, cleaners, polishes and polishing cloths. Software/soundware, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed at $6.00 return handling charge. Returned mouthpieces priced over $300 incur an $12.00 sanitization fee; the fee for mouthpieces under $300 is $8.00. Stringed instruments priced at $1999.00 or more, must be returned within 10 days of shipment.