Shipping Policy

Shipping

  • Once the payment clears, items are dispatched within 1 business day.  Depending on the type of item you ordered, it would be sent to you through Australia Post or through courier.  Tracking number will be uploaded to your purchase, so you will be able to trace the delivery online. When payment is made, buyers have the full responsibility to provide correct delivery address and mobile phone number on the checkout page. 
  • Shipping is Free on all orders Australia Wide, apart from large and bulky items, where you will receive a postage quote. Such items will typically be over 25Kg, ( Australian occupation and health weight limit ) 
  • Please note, once checkout is completed, any changes made to the address will not be considered as valid. For any delays, losses and/or misdelivery, due to changes made to the delivery address after the checkout, or due to the errors made by buyers. To facilitate delivery of bulky freight, it’s necessary that buyers provide an answered phone number. 
  • The buyer may receive a card in their letterbox where goods are sent through Australia Post indicating that their item is available for pickup from their local post office. For items that are undeliverable and/or returned due to inaccurate delivery address or unsuccessful delivery, a re-delivery fee will be charged to buyers. Only during normal business hours, i.e. 9:00am to 5:00pm on Weekdays and 9:00am to 3:00 pm on Saturdays, items will be delivered.

Please note: On Sundays, public holidays or after business hours, delivery is not available. Pick-up

  • Prior to pick-up, all orders must be fully paid. To facilitate collection, you must Provide photo ID, a copy of your receipt (smart phone intimation accepted).
  • Before collection, item  must be paid for in full, and cleared.
  • Collect from 22 Tennyson Street, Williamstown North, Vic 3016  Australia - Weekdays : 10:00am - 5:00pm, Saturdays: 10am to 5pm (excluding Public Holidays). Collection  within 5 business days, or by Prior Arrangement..

International Delivery

We now offer international shipping to over 200 different locations through our shipping partners.

Times for delivery will vary depending on your location.

Generally, all items are sent Express courier.

Express - This delivery option is the most expensive but you will get your item in the fastest time possible. Tracking included.

What are the International shipping rates?

International shipping rates are calculated based on a number of factors including  number of items you are purchasing, the weight of the item, and the destination location/region. International shipping will be calculated during checkout by our website.

***International Buyers Please Note:
Import duties, taxes, and customs charges are not included in the item price or shipping cost. The charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.